Frequently Asked Questions
Welcome to the Pavonique FAQ. Below you will find answers to the questions our customers ask most often about browsing our formal and occasion dresses, choosing the right size, placing an order, and what to expect after checkout. If your question is not covered here, please reach out to our support team at the bottom of this page.
Finding the Right Dress
How do I browse Pavonique's collections?
Pavonique organizes its 231-piece catalog into curated collections such as Evening Gowns, Two Piece Sets, Midi Dresses, Mini Dresses, and New Arrivals. Within Evening Gowns you can further filter by style details like Sequined Styles, Mermaid Silhouettes, Off Shoulder Necklines, and Lace Details. Use the navigation menu on pavonique.shop to explore each category, or visit Best Sellers for popular picks.
Where can I find fabric, care, and styling details for a specific dress?
Each product page includes a dedicated section describing the fabric type, fit, recommended occasions, and care instructions. Because materials and construction vary across our collection, always review the individual product listing before purchasing to confirm the exact details for that item.
How many color options do dresses come in?
Color availability differs by style. Many of our evening gowns and maxi dresses come in five or more colorways—for example, options such as Blush Pink, Black, Sage Green, Burgundy, and Champagne. The available colors for any given dress are shown on its product page; select your preferred shade before adding to cart.
Sizing and Fit
What size range does Pavonique offer?
Most dresses in our catalog are available from XS through 3XL, though some structured evening gowns begin at S. The exact size options for any item are listed on its product page under the Size selector.
I'm between sizes—should I size up or down?
Fit advice is provided on each product page. For structured bodices such as corset gowns and mermaid silhouettes, we generally recommend sizing up when you fall between measurements so the garment sits comfortably through the bust and hips. For relaxed maxi and cami styles, the fit tends to run true to size. Always check the measurement chart included on the specific product page before ordering.
Are the measurements in inches or centimeters?
All size charts on Pavonique product pages display measurements in inches. Manual measurement may vary by approximately 0.4–1.2 inches between individual garments.
Placing and Receiving Your Order
How long does it take to process my order?
Orders are typically processed within 1–3 business days. This window covers picking, quality checks, and packaging before your parcel is handed to the carrier.
How long does shipping take after my order is processed?
Once dispatched, delivery generally takes 7–12 business days to destinations in the United States and Europe. These are estimated transit times and not guarantees; actual delivery may vary depending on your location and carrier conditions.
Which countries do you ship to?
Pavonique primarily serves customers in the United States and Europe. If you are ordering from a different region, please contact our support team before checkout to confirm whether we can deliver to your address.
How do I know my order was placed successfully?
After completing checkout you will receive an order confirmation email at the address associated with your purchase. This email serves as your receipt and includes your order number. If you do not receive it within a few hours, check your spam folder and then contact us with your name and the email used at checkout.
After Your Purchase
What should I do if my dress arrives damaged, incorrect, or incomplete?
Contact us promptly at muturi@pavonique.shop with your order number, a description of the issue, and clear photographs of the item and packaging. Our team will review your case and guide you through the appropriate next steps. Please do not discard the original packaging until the matter is resolved.
Can I change or cancel my order after placing it?
Because processing begins within 1–3 business days, changes or cancellations may only be possible before your order enters the packing stage. Email muturi@pavonique.shop as soon as possible with your order number and the change you need, and our team will let you know whether it can still be accommodated.
How do I get help with an order or product question?
Email muturi@pavonique.shop with your order number (if applicable), the email address used at checkout, and a brief description of your question. For sizing or product-detail inquiries, include the name or link of the specific dress so we can give you an accurate answer.