Terms of Service

These Terms of Service govern your use of pavonique.shop and any purchase you make through our online store. Pavonique is operated by CAJEMA CARE LTD, a company registered in London, United Kingdom. By browsing our site or placing an order, you agree to the terms described on this page together with any linked policies referenced below.

Placing an Order

When you submit an order through pavonique.shop, you are asking us to sell you the items listed at the price shown. We will send you an email confirmation once your order has been received. That confirmation means we have your order details; it does not necessarily mean the order is complete until we process and dispatch your items.

We may need to contact you if there is an issue with payment authorisation, a delivery address, or product availability. If we cannot fulfil an order, we will let you know and arrange a refund of any amount already charged.

Pricing and Payment

Prices displayed on our website are shown in the currency indicated at checkout. Any applicable taxes, duties, or shipping fees are calculated during the checkout process before you confirm payment.

You authorise us to process payment for your order using the payment method you select at checkout. We do not store full card numbers or security codes on our servers. If a payment is declined, your order will not be processed until payment is successfully completed.

If we identify a significant pricing error or misdescription on a product page, we will contact you before dispatching the item and give you the option to proceed at the corrected price or cancel without charge.

Product Information

We make reasonable efforts to ensure that product titles, descriptions, images, and specifications are accurate. However, colours and sizes may appear slightly different depending on your screen settings, camera lighting, or device calibration. Product details such as materials, dimensions, and care instructions are provided as stated on each product page.

Availability of specific products, variants, or quantities may change without prior notice based on actual stock levels.

Shipping and Delivery

Your order will be prepared and dispatched according to the shipping information provided at checkout and our published Shipping & Delivery policy. Estimated delivery times are guides, not guarantees, and may vary based on carrier performance, customs processing, or circumstances outside our reasonable control.

Pavonique ships to the United States and European markets. For specific delivery zones, timelines, and carrier details, please refer to the information shown during checkout or contact us directly.

Returns and Refunds

Return eligibility, timeframes, and refund processing are governed by our published Returns & Refunds policy. Nothing in these terms limits your statutory rights as a consumer under the laws of the country where you reside.

If you believe an item is faulty, misdescribed, or does not match your order, please contact us so we can resolve the issue in line with applicable consumer protection law.

Using Our Website

You agree to use pavonique.shop lawfully and respectfully. This means you should not:

  • Attempt to access areas of the site you are not authorised to use
  • Interfere with the security or operation of the website
  • Copy, scrape, or redistribute our content for commercial purposes without permission
  • Submit fraudulent orders or impersonate another person
  • Upload malicious code or disrupt the experience for other visitors

These rules do not limit your right to leave honest reviews, make legitimate complaints, or exercise any consumer rights that cannot be waived by contract.

Our Content and Brand

The Pavonique brand name, logo, original text, images, and site design on pavonique.shop are protected. You may not reproduce, sell, or commercially exploit this content without our written permission. This does not extend to third-party product brands, licensed themes, or content belonging to others.

Privacy

We handle your personal information in accordance with our Privacy Policy, which explains what data we collect, why we collect it, and your rights regarding that data. Please review it before submitting personal information through our site.

Shopify as Our Platform

Pavonique is hosted on Shopify, which provides the underlying e-commerce technology that powers our storefront. Shopify is not the seller of our products, is not a party to your purchase contract, and is not responsible for order fulfilment. Your commercial relationship is with CAJEMA CARE LTD (trading as Pavonique).

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, policies, or legal obligations. The version published on this page is always the current one. We encourage you to review this page before placing an order. Changes do not apply retroactively to orders already confirmed.

Questions or Concerns

If you have a question about these terms, your order, or any aspect of your shopping experience, please reach out to us:

Pavonique
Operated by CAJEMA CARE LTD
69 Wobourn Tower, London, UB5 6HT, United Kingdom
Website: pavonique.shop
Email: muturi@pavonique.shop