Shipping & Delivery
This page explains where Pavonique ships, how long orders typically take to arrive, and what to do if your delivery does not go as expected.
Where We Ship
Pavonique delivers orders to customers in the United States and Europe. Availability may vary depending on your specific location within these markets. If you are unsure whether we can deliver to your address, please contact us before placing your order.
Order Processing and Delivery Times
Your total wait time is made up of two stages:
- Order processing: 1–3 business days. This is the time we need to prepare your order for dispatch after it is placed.
- Shipping transit: 7–12 business days after your order has been dispatched. This is the time the parcel spends with the carrier.
These are estimated timeframes, not guarantees. Actual delivery times may vary due to carrier schedules, destination, or circumstances beyond our control.
Shipping Rates
We do not publish a fixed shipping rate table on this page. For an accurate shipping cost for your specific address, please contact us at muturi@pavonique.shop with your full delivery details.
Delivery Issues: Delay, Loss, or Damage
If your order has not arrived within the estimated timeframe, or if you receive a parcel that appears damaged or incomplete, please reach out to us with the following information so we can investigate:
- Your order number
- The delivery address used on the order
- A description of the issue (delay, missing items, visible damage, etc.)
- Photographs of the packaging and product, if damage is involved
We will review your report and follow up with you. Resolution depends on the nature of the issue and the information provided.
Contact Us
For any shipping questions or delivery concerns, contact our team:
Pavonique
CAJEMA CARE LTD
69 Wobourn Tower, London, UB5 6HT, United Kingdom
Email: muturi@pavonique.shop
We typically respond within 1–2 business days.