Privacy Policy

Pavonique is an online store operated by CAJEMA CARE LTD, a company registered in London, United Kingdom. We sell through our Shopify-powered storefront at pavonique.shop and serve customers in the United States and Europe. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and what choices you have regarding your data.

Information We Collect

When you place an order, contact our support team, or interact with our website, we may collect the following categories of information:

Details you provide directly. This includes your name, email address, phone number, billing address, and shipping address. If you create an account on our store, we also store your login credentials and order history. Any messages you send through our contact forms or support channels are collected as you submit them.

Transaction and order information. When you purchase from Pavonique, we process your order details, payment status, delivery address, and transaction records. Payment card numbers and full payment credentials are handled directly by our payment processing partners and are not stored on our servers.

Automatically collected data. When you browse pavonique.shop, our platform and certain tools may record your IP address, device type, browser type, referring pages, and interactions such as pages viewed, searches performed, and items added to your cart. This information helps us operate the store securely and understand how customers navigate the site.

Information from third parties. Shopify, as our e-commerce platform, and our payment and shipping partners may provide us with transaction confirmations, delivery updates, or fraud flags related to your orders.

How We Use Your Information

We process your personal information for the following purposes:

Essential operations: fulfilling your orders, processing payments, arranging delivery, handling returns and refunds, providing customer support, and maintaining the security and integrity of our store.

Service improvement: understanding how customers use our website, identifying technical issues, and making informed decisions about our product range and site experience.

Marketing (with your consent): if you have opted in to receive promotional communications from Pavonique, we may use your email address to send you product updates, offers, or brand news. You can withdraw this consent at any time.

We do not use your personal information for automated decision-making or profiling beyond what is necessary to operate the store and serve you effectively.

Who We Share Information With

We share personal information only where necessary for the purposes described above:

  • Shopify Inc. provides the platform on which our store operates. Shopify processes certain data to deliver checkout, hosting, and store management services. Shopify's handling of your information is governed by its own policies, described in the Shopify Consumer Privacy Policy.
  • Payment processors handle the technical steps of authorizing and completing your transactions.
  • Shipping and logistics partners receive the delivery details necessary to get your order to you.
  • Customer support tools may access your order and contact history to help resolve inquiries.

We may also disclose information where required by law, to protect our legitimate rights, or in connection with a business transfer or restructuring. We do not sell your personal information.

Cookies and Tracking Technologies

Our store uses cookies and similar technologies to keep your session active, remember preferences such as language or currency, and understand how the site is used. These fall into broad categories:

  • Essential cookies are required for the store to function, including cart persistence, login sessions, and checkout security.
  • Preference cookies help remember your choices across visits.
  • Analytics cookies (if enabled) help us measure site performance and user behavior in aggregate.
  • Marketing cookies (if enabled and with your consent) support personalized advertising.

You can manage non-essential cookies through any cookie consent banner presented on our site or through your browser settings. Please note that disabling essential cookies may prevent you from adding items to your cart, logging in, or completing a purchase.

For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That resource describes Shopify's own cookie practices and does not replace this policy's description of Pavonique's use of tracking technologies.

Data Protection and Retention

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures are proportionate to the nature of the data and the risks involved. We limit access to personal information to staff and service providers who need it to perform their roles.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute safety. However, we work to apply appropriate safeguards and require our service providers to handle your data responsibly.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting obligations, resolving disputes, and providing customer support.

Your Choices and Rights

Depending on your location and the applicable privacy laws in the United States or Europe, you may have rights regarding your personal information. These can include the right to request access to your data, ask for corrections, request deletion, object to or restrict certain processing, and withdraw consent previously given. These rights are subject to applicable law and may carry conditions or exceptions.

To exercise any of these rights, or to opt out of marketing communications, contact us at muturi@pavonique.shop. We may need to verify your identity before acting on a request to protect your information.

Children and Policy Updates

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address the matter.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The most current version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please reach out to us at muturi@pavonique.shop. We aim to respond in a timely manner.